Services
Enterprise & Solutions Architecture
When you think of a solution, it includes the hardware, software, and supporting people and documentation to solve a problem or reach a certain business goal. Solution architecture starts with a deep understanding of the business need, and this is where so many projects fail. We gather requirements, envision the solution, evaluate the options available for the solution, perform the time/people/resources trade-offs, design the solution, and then communicate all of this to the developers. As Enterprise Architects, we translate the strategic objectives and vision of an enterprise into a realizable blueprint for business and IT change. We help organizations develop their Enterprise Architecture, working closely with business and IT to understand the business drivers and vision and how this needs to be reflected in the Enterprise Architecture. We work collaboratively with key stakeholders to understand their business and technology challenges from which the Enterprise Architecture can be derived.
Project Management
Projects are temporary activities by nature, designed to deliver unique goals and business objectives, with project teams released to their operational roles at project completion. With less focus on project management skills development, enterprises may end up with low quality, over budget, unsuccessful projects. Project management success requires discipline at both the individual and organizational levels. As project management experts, we understand how hard it can be to change behaviors. We will work with you to solidify adoption of your process and build the discipline that will guarantee your long-term success. With a varied background in project implementations, we provide temporary project management resources to meet the needs for any contract length.
Business and System Analysis
As Analysts, we work closely with architects to understand the overall framework and structure of the
enterprise. This becomes the baseline of building up the solution for the business needs. The main
objective is to understand the business requirements and translating the requirements in a way that is
explicable by the technical individuals as well as articulated in as business-like manner to make sense
to the business community.
Our ultimate goal is to provide optimum solutions to the business and provide user-friendly platforms
to the end user through the application of Information Technology. We ensure alignment in what we are
proposing from the technology perspective to the existing technologies and the overall business
strategies and business objectives. Bertostax will provide you the following outputs to analysis:
>> Analysis of business needs
>> Solutions proposals
>> Mapping of business processes
>> Drawing up business, functional and system documents
>> Effective management of relationships between business and technical team
ITIL Process Management
We provide IT Service Management (ITSM) solution based on ITIL best practices. These include ITIL V3 Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. Through maturity and transformation in different levels of the organization, we assure Business and service continuity through the implementation and optimizing of the Incident Management Process, Problem Management process, Change, Release, configuration management and provision of service desk solution. While enterprises may not be able to control interruption event, we help in controlling the impact it has on the business. Bertostax works closely with companies to identify risks and limit its impact.
Microsoft Dynamics 365
Microsoft Dynamics 365 allows organisations to deliver exceptional service and operational excellence. The Dynamics ecosystem of solutions makes it easier to integrate and access information to streamline your organization. Organisations can sell efficiently, market smarter, track customer interactions and accelerate business growth. As a Microsoft CSP, Bertostax has extensive experience with Microsoft 365 and Microsoft Dynamics CRM both Cloud and On-premises implementations across different industries. We have a pool of skilled, customer centric, committed and delivery driven resources available to take on projects and time based tasks.
Infrastructure
The ability for enterprises to keep up with technological changes, infrastructure is the key driver. Bertostax has the expertise, experience, and access to tools to enable clients to keep abreast of latest technologies through managing, upgrading and running the next generation IT Infrastructure. Some of our offering includes: >> Desktop software and hardware support >> Software and hardware installation >> Supply and maintenance of hardware >> Application configuration >> 2nd line support >> Network configuration and installation
